Overview

In this role you drive the growth and retention of Factorial’s Spanish client base within the Customer Experience team. You’ll nurture relationships, understand client goals, and coordinate across teams to deliver value and product updates. You will proactively identify upsell opportunities and shape action plans to enhance customer journeys. This role combines client advocacy with cross-functional collaboration to support Factorial’s mission of scalable, people-centered software.

Compensaciones / Incentivos

- High growth, multicultural and friendly environment
- Wellhub fitness benefits (gyms, pools, outdoor classes)
- Cobee for expenses management
- Language classes
- Breakfast in the office and organic fruit
- Pet friendly office

Responsabilidades

- Build strong client relationships through regular video calls and provide product updates
- Serve as the go-to contact for client experience and needs




- Identify upsell opportunities to increase client value and satisfaction
- Proactively analyze your portfolio and create action plans for each company
- Recognize trends and weaknesses, proposing solutions to improve journeys and the product
- Collaborate with Sales, CX, Product, Engineering, and Finance to achieve goals

Requisitos principales

- Experience managing B2B customer portfolios (minimum 1 year)
- Multitasking, problem solving, and strong teamwork
- Proactive with the ability to propose new ideas
- Experience handling churn/retention and upsell/cross-sell
- Experience working with KPIs
- Proficient level of Spanish and professional English

- multitasking
- problem solving
- proactive
- team player
- communication

📌 CX Account Manager Spanish Market (Barcelona)
🏢 Factorial Hr
📍 Barcelona