Overview
Inscríbase ahora, lea los detalles del trabajo desplazándose hacia abajo. Verifique que posee las habilidades necesarias antes de enviar una solicitud.
In this role, you will own the customer care analytics domain end-to-end, driving measurements of satisfaction and operational improvements. You’ll partner with senior leadership to shape questions and decisions, and mentor junior analysts to raise problem-solving standards. The position sits within the Data, Analytics & Insights function, supporting cross-functional work across care, product, and operations. You’ll help translate care interactions into product and process improvements that reduce contact rates and improve delivery metrics. This is a mission-driven, data-first role at a high-growth, impact-focused company.
Compensaciones / Ventajas
Hybrid work environment
Remote work days and flex days
Mentorship programs
Accessibility policies
Diversity, equity and inclusion initiatives
Career development opportunities
Responsabilidades
Own the measurement of customer satisfaction across care channels and quantify downstream impact on retention
Build evaluation frameworks for AI-powered care tools (chatbots, agent assistants)



and measure deflection, resolution quality, and cost-per-contact
Translate care contact patterns into product root-cause insights to reduce Contact Rate and improve Perfect Order Rate
Own analytical domain end-to-end from data model to decision; partner with senior leadership to shape the questions we ask
Mentor junior analysts and raise the teams problem-solving bar (Staff level)
Requisitos principales
Strong SQL proficiency and ability to work with large, complex datasets
Track record of owning analytical problem spaces end-to-end xqbhyrx with business-direction impact
Rigorous analytical mindset (causal vs. correlational reasoning) and ability to design measurement frameworks
Excellent communication and storytelling skills for senior stakeholders
Experience in business analytics, commercial strategy, or a customer-facing operations domain (marketplace, e-commerce, logistics)
5+ years of data analytics experience or equivalent ownership
Analytical rigor
Strategic thinking
Storytelling and communication
SQL
Python (nice to have)
Google BigQuery

📌 Senior/Expert Data Analyst - Care (Barcelona)
🏢 Back Market
📍 Barcelona