Overview
Si le interesa solicitar este empleo, por favor, asegúrese de cumplir los siguientes requisitos que se enumeran a continuación.
In this role, you will support Autodesk customers across AEC and D&M; sectors, managing a mixed portfolio of Territory, Regional, and selected Enterprise accounts. You’ll drive adoption and usage through digital-first, scalable engagement while focusing on high-value and high-risk accounts to improve retention and outcomes. You will build strategic customer success plans, collaborate across Sales, Channel, and Support, and translate processes into adoption strategies that unlock value at scale.
Compensaciones / Incentivos
competitive compensation package
annual cash bonuses
stock grants
comprehensive benefits package
Responsabilidades
Engage customers through digital-first, scalable models (1:many)
Manage a hybrid portfolio of Territory, Regional, and selected Enterprise accounts
Guide onboarding and adoption strategies across AEC and D&M; workflows
Build relationships with senior stakeholders in high-value accounts
Prioritize activities based on account health, risk, and impact
Execute targeted actions for high-risk accounts using data-driven insights
Drive uplift in product assignment and usage across the portfolio
Create and execute customer success plans using usage data and business insights




Apply consultative approach to improve adoption in AEC and D&M; workflows
Collaborate cross-functionally with Sales, Channel, and Support
Ensure a consistent, high-quality customer experience at scale
Requisitos principales
3+ years in Customer Success, Account Management, or Consulting
Experience managing portfolios with mixed customer segments (scaled and higher-value)
Background in Engineering, Architecture, Manufacturing, or related technical fields
Ability to analyze customer processes in AEC and/or D&M; and translate into adoption strategies
Hybrid knowledge across AEC and/or D&M; industries or ability to operate across both
Understanding of customer lifecycle management, adoption, xqbhyrx and retention strategies
Strong stakeholder and client relationship management skills
Excellent communication, relationship-building, empathy, listening, storytelling, negotiation
Proven prioritization, risk management, and ability to manage complexity at scale
Proficiency in time management, problem solving, and data-driven decision making
Ability to drive cross-functional collaboration in a matrix organization
AI savviness is a plus
Stakeholder management
Empathy and active listening
Storytelling and negotiation
Data-driven decision making
Usage and health metrics analysis
Account management in complex environments

📌 Customer Success Advisor, France (Barcelona)
🏢 Autodesk
📍 Barcelona