We’re looking for a dynamic, organized, and hands-on person to join our team.

Por favor, verifique que tiene el nivel de experiencia y las cualificaciones adecuadas leyendo la descripción completa de esta ocasión a continuación.

We’re a customer-focused brand, and we’re looking for someone who genuinely cares about people, is empathetic, and takes ownership of the customer experience.

We value rhythm, attention to detail, and a thoughtful approach to communication. We also see customer care as a key source of insight, so the role involves identifying patterns in customer queries and contributing to improving processes and the overall experience.

The position is full-time and based in our Barcelona office.

Main Responsibilities

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- Respond to customer inquiries with care and in the brand’s tone of voice.

- Manage returns, exchanges, and claims smoothly and efficiently.

- Maintain a consistent daily response rhythm and follow up on ongoing conversations.

- Ensure tickets are handled with clarity, accuracy, and attention to detail.

- Coordinate with logistics, product, and e-commerce teams.

- Identify patterns in customer queries and contribute to improving the overall experience.





- Support the team with product-related updates on Shopify (such as descriptions or basic content adjustments).

- Assist in the preparation and execution of online launches when needed.

Who We’re Looking For

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- Strong communication skills in Spanish and English (other languages are a plus).

- Proactive, organized, and detail-oriented.

- Comfortable working with structure and maintaining a steady daily rhythm.

- Experience in customer service (fashion is a plus).

- Interest in product and online experience.

- Familiarity with tools like Zendesk or Shopify is a plus.

- Passionate about paloma wool, we are looking for someone who truly loves and connects with the project.

What We Offer

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- A position with real impact on the customer experience.

- A multidisciplinary team based in Barcelona, with a dynamic and collaborative work environment.

- Opportunities for professional growth and development.

- The chance to be part of a growing, globally recognized brand with a unique identity, both online and retail. xqbhyrx

- A project that values long‑term impact over immediate growth.

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📌 Customer Care Professional (Barcelona)
🏢 Paloma Wool
📍 Barcelona