Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Description

Job Ref ID: JR0086173
YOUR MISSION
We are looking for someone to join our Customer CRM Lifecycle team within the Growth organization. We are a team dedicated to crafting and implementing long-term automated lifecycle strategies designed to engage users with our app and drive incremental business results. As a CRM Lifecycle Lead, you will be an integral part of a team that thinks big, continuously pushing the boundaries to deliver & improve impactful communication strategies that align with our company’s vision and objectives.

THE JOURNEY
- Craft and optimize communications strategy: Lead the development and execution of the communications lifecycle strategy aimed at enhancing customer activation,



retention and reactivation by driving user engagement. Do so, by working on optimizing and personalizing communication based on insights driven through data analysis. This includes continuously exploring new opportunities to enhance customer interactions.
- Manage complex projects: Take ownership of communication projects from inception to execution. Ensuring deadlines are met and execution set-ups are measurable to gather new insights. You will coordinate with cross-functional teams, manage timelines, and oversee project deliverables.
- Make decisions based on Data Analysis and Reporting: While not serving as the team's data analyst, you will have to take ownership of the testing framework for new tests, interpret customer data, and generate insights that inform and optimize communication strategies.
- Excel at Stakeholder Management: Engage and collaborate with various stakeholders across the orga

📌 Lifecycle Lead (España)
🏢 Glovo
📍 España