The Opportunity
Are you a fluent German speaker looking to build a career in the heart of Spain’s capital? We are hiring motivated Customer Advisors to join a growing, international fintech project in Madrid. Whether you are an experienced finance professional or a career starter with a passion for service, this is your chance to join a dynamic team in a world-class European hub.
As the primary point of contact for a leading banking institution, you will help customers manage their accounts, resolve inquiries, and navigate digital platforms with precision.
What You’ll Do
- Expert Support: Assist German-speaking customers via phone, email, and chat with account queries, transactions, and digital banking tools.
- Problem Solving: Identify customer needs and deliver accurate, timely solutions.
- Security & Compliance: Maintain strict data privacy standards and adhere to financial security protocols.
- Language Integration: Use your Spanish skills to navigate internal systems and coordinate with local teams.
What We Are Looking For
- Languages: Native or near-native German (C1/C2) and solid Spanish (Minimum B2 required).
- Communication: Exceptional written and verbal communication skills with a professional, customer-centric focus.
- Mindset: Positive, adaptable, and eager to learn (prior banking experience is a plus, but not required).
- Work Authorization: EU work permit required; must be based in or willing to relocate to Madrid.
Working Hours & Shift Options
Choose your preferred fixed shift prior to starting:
- Morning: 07:00 – 16:00
- Afternoon: 14:00 – 24:00
- Location: 100% On-site in our Madrid office
Paid Training & Development
We set you up for success before you handle live inquiries:
- Duration: Initial 5-week paid onboarding program
- Schedule: Starts at 09:00–15:00, expanding to 35 hours per week
- Focus Areas: Deep dive into financial software, banking regulations, and cust