Overview
In this role you will support and optimize QAD’s cloud ERP services for manufacturing clients. You’ll join a general support team, working remotely with travel to Barcelona, to analyze issues, apply technical assessments, and deliver tested solutions. You will guide junior colleagues, share knowledge, and continuously learn to handle diverse customer needs. This position emphasizes hands-on problem solving, process adherence, and cross‑functional collaboration to ensure successful service delivery.
Responsabilidades
- Analyze customer-reported issues and provide timely, technically sound solutions
- Perform technical verification and triage using product specs
- Replicate issues in non-production environments and create detailed test steps for customer testing
- Monitor incoming issues and ensure adherence to Service Delivery processes
- Consult senior consultants on standard product behavior and known limitations
- Train and mentor junior team members
- continuously learn new concepts and participate in designated training to enhance skills
Requisitos principales
- Graduation/Post Graduation in Computer Science/Engineering or related fields
- 4 to 6 years of experience in customer support operations
- Desktop management skills and knowledge of QAD technologies, platforms and languages (Progress, Java, HTML, XML, scripting)
- SQL/database management knowledge
- Strong analytical and functional skills with good business understanding
- Excellent English verbal and written communication skills
- Analytical thinking
- Clear communication
- Collaborative mindset
- Progress
- Open Source technologies
- Scripting
📌 Service Delivery Senior Applications Consultant (Barcelona)
🏢 Qad
📍 Barcelona