We’re looking for a dynamic, organized, and hands-on person to join our team.We’re a customer-focused brand, and we’re looking for someone who genuinely cares about people, is empathetic, and takes ownership of the customer experience.We value rhythm, attention to detail, and a thoughtful approach to communication. We also see customer care as a key source of insight, so the role involves identifying patterns in customer queries and contributing to improving processes and the overall experience.The position is full-time and based in our Barcelona office.Main Responsibilities- Respond to customer inquiries with care and in the brand’s tone of voice.- Manage returns, exchanges, and claims smoothly and efficiently.- Maintain a consistent daily response rhythm and follow up on ongoing conversations.- Ensure tickets are handled with clarity, accuracy, and attention to detail.- Coordinate with logistics, product,



and e-commerce teams.- Identify patterns in customer queries and contribute to improving the overall experience.- Support the team with product-related updates on Shopify (such as descriptions or basic content adjustments).- Assist in the preparation and execution of online launches when needed.Who We’re Looking For- Strong communication skills in Spanish and English (other languages are a plus).- Proactive, organized, and detail-oriented.- Comfortable working with structure and maintaining a steady daily rhythm.- Experience in customer service (fashion is a plus).- Interest in product and online experience.- Familiarity with tools like Zendesk or Shopify is a plus.- Passionate about paloma wool, we are looking for someone who truly loves and connects with the project.What We Offer- A position with real impact on the customer experience.- A multidisciplinary team based in Barcelona, with a dynamic and collaborative work environment.- Opportunities for professional growth and development.- The chance to be part of a growing, globally recognized brand with a unique identity, both online and retail.- A project that values long‑term impact over immediate growth.#J-18808-Ljbffr

📌 Customer Care Professional (Barcelona)
🏢 Paloma Wool
📍 Barcelona