The Opportunity
Are you a fluent German speaker looking to build a career in the heart of Spain’s capital? We are hiring motivated Customer Advisors to join a growing, international fintech project in Madrid. Whether you are an experienced finance professional or a career starter with a passion for service, this is your chance to join a dynamic team in a world-class European hub.
As the primary point of contact for a leading banking institution, you will help customers manage their accounts, resolve inquiries, and navigate digital platforms with precision.
What You’ll Do
Expert Support:
Assist German-speaking customers via phone, email, and chat with account queries, transactions, and digital banking tools.
Problem Solving:
Identify customer needs and deliver accurate, timely solutions.
Security & Compliance:
Maintain strict data privacy standards and adhere to financial security protocols.
Language Integration:
Use your Spanish skills to navigate internal systems and coordinate with local teams.
What We Are Looking For
Languages:
Native or near-native German (C1/C2) and solid Spanish (Minimum B2 required).
Communication:
Exceptional written and verbal communication skills with a professional, customer-centric focus.
Mindset:
Positive, adaptable, and eager to learn (prior banking experience is a plus, but not required).
Work Authorization:
EU work permit required; must be based in or willing to relocate to Madrid.
Working Hours & Shift Options
Choose your preferred fixed shift prior to starting:
Morning:
07:00 – 16:00
Afternoon:
14:00 – 24:00
Location:
100% On-site in our Madrid office
Paid Training & Development
We set you up for success before you handle live inquiries:
Duration:
Initial 5-week paid onboarding program
Schedule:
Starts at 09:00–15:00, expanding to 35 hours per week
Focus Areas:
Deep dive into financial software, banking regulations, and cust