Identify operational inefficiencies and transform manual processes into scalable automated solutions
Design, develop, test, and deploy automations that reduce manual work and improve operational efficiency
Maintain and enhance existing automations, integrations, and workflows
Troubleshoot issues and support deployed solutions
Partner with stakeholders to understand pain points, process gaps, and operational challenges
Convert business requirements into automation designs and implementation plans
Build solutions using Make.com, Airtable, AWS, Zendesk, and approved AI technologies
Explore and implement AI capabilities and intelligent automation where they improve operational outcomes
Support experimentation and validation of new technologies
Contribute technical expertise to roadmap projects and cross-functional initiatives
Collaborate with Tooling, Operations, Product, and Engineering teams
Ensure solutions are documented, maintainable, and scalable
Requirements

Experience building an automation that ran inside a live customer support or contact centre environment




Experience with workflow automation, data platforms, cloud technologies, and emerging AI capabilities
Experience using Make.com, Airtable, Amazon Web Services (AWS), Zendesk, and approved AI technologies
Ability to design, develop, test, and deploy automations
Ability to maintain and enhance automations, integrations, and workflows for reliability and scalability
Ability to troubleshoot deployed solutions
Ability to translate business requirements into automation designs and implementation plans
Ability to evaluate and implement AI and automation opportunities pragmatically
Ability to collaborate with Customer Care, Tooling, Operations, Product, Engineering, and other business teams
Resume and portfolio/application materials submitted in English
Ability and willingness to work in the office 3 days per week
Must be based within commuting distance of a Perk hub
Core Competencies

Demonstrates expertise in de

📌 Business Automation Engineer (Madrid)
🏢 Jobtailor
📍 Madrid