Overview
In this role you will handle digital solutions complaints and ensure product quality for HIS/LIS and related medical software. You will work within Roche's Digital Solutions Chapter, engaging with cross‐functional teams across on‐premise and cloud environments. You will investigate root causes of software issues, manage case documentation, and escalate when needed, contributing to a compliant quality process. You'll solve real patient-impact problems and help maintain reliability of medical software in a collaborative, agile setting. This is a meaningful opportunity to shape software quality and patient outcomes at a global healthcare company.
Compensaciones / Beneficios hybrid work model
office presence two days per week
opportunity to work with cutting-edge technologies
general healthcare impact
collaboration with cross-functional teams
Responsabilidades Handle inquiries, complaints, potential reportable and safety issues according to ISO Quality System requirements
Classify, investigate, document, and resolve cases including on-site troubleshooting




Interface with Affiliates and communicate quality information to Country Organizations
Analyze data to identify potential product performance issues
Escalate unresolved cases and guide further investigation
Ensure cases comply with established quality processes and regulations
Requisitos principales Degree in bioinformatics, computational biology, biomedical engineering, computer science, or an IT-related field
Strong English communication skills (written and spoken)
Experience in software or bioinformatics support roles
Ability to read and debug source code across different programming languages
Understanding of cloud computing platforms and on‐premise infrastructure (servers, HPC)
Experience reading source code to identify root causes
Team player
Quick technology learner
Clear communicator
Reading and debugging source code
Cloud computing platforms
On-premise infrastructure management (servers, HPC)

📌 Complaint Handling Engineer (Barcelona)
🏢 Roche
📍 Barcelona