In this role you will own and evolve the end-to-end collection strategy for consumer lending, with a strong emphasis on data, segmentation, and AI-driven decisioning. You will drive AI-powered approaches to optimize recovery and tailor communications, while ensuring compliance and strong stakeholder collaboration. You’ll work across Finance, Product, Data, and Legal to balance effectiveness with fairness in a fast-paced fintech environment. This is an impactful opportunity to shape collections strategy at scale and contribute to a data-driven, customer‑centred mission.
Compensaciones / Incentivos
- Unlimited paid time off
- Flexible hybrid working system
- Stock Option Plan
- Extended parental leave
- Meal vouchers
- Professional development programmes
Responsabilidades
- Design and execute data-driven collection strategies using analytics and predictive models
- Develop AI-powered collection approaches to optimize next-best-action and contact prioritization
- Personalize customer engagement by adapting tone, channel, and timing based on behavior
- Own collection KPIs (recovery rate, roll rate, cost-to-collect) and ensure ROI-positive initiatives
- Ensure SLAs and regulatory compliance across collection activities
- Collaborate with Finance, Product, Data, and Legal; manage external partners like collection agencies
Requisitos principales
- 7+ years in consumer loan collections with strategic and operational experience
- Fintech, Banking, or Financial Services background
- Knowledge of SEPA payment schemes and regulations is a strong plus
- Strong data mindset with experience in large datasets and segmentation models
- Experience or exposure to AI applications in collections (predictive scoring, automated decisioning)
- Strategic thinking with a strong execution focus
- Customer-centric and behavioral approach to influence engagement