German-Speaking Customer Advisor | Banking Sector

Madrid, Spain (On-site)

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The Opportunity

Are you a fluent German speaker looking to build a career in the heart of Spain’s capital? We are hiring motivated Customer Advisors to join a growing, international fintech project in Madrid. Whether you are an experienced finance professional or a career starter with a passion for service, this is your chance to join a dynamic team in a world-class European hub.

As the primary point of contact for a leading banking institution, you will help customers manage their accounts, resolve inquiries, and navigate digital platforms with precision.

What You’ll Do

- Expert Support: Assist German-speaking customers via phone, email, and chat with account queries, transactions, and digital banking tools.

- Problem Solving: Identify customer needs and deliver accurate, timely solutions.

- Security & Compliance: Maintain strict data privacy standards and adhere to financial security protocols.

- Language Integration: Use your Spanish skills to navigate internal systems and coordinate with local teams.

What We Are Looking For

- Languages: Native or near-native German (C1/C2) and solid Spanish (Minimum B2 required).

- Communication: Exceptional written and verbal communication skills with a professional,



customer-centric focus.

- Mindset: Positive, adaptable, and eager to learn (prior banking experience is a plus, but not required).

- Work Authorization: EU work permit required; must be based in or willing to relocate to Madrid.

Working Hours & Shift Options

Choose your preferred fixed shift prior to starting:

- Morning: 07:00 – 16:00

- Afternoon: 14:00 – 24:00

- Location: 100% On-site in our Madrid office

Paid Training & Development

We set you up for success before you handle live inquiries:

- Duration: Initial 5-week paid onboarding program

- Schedule: Starts at 09:00–15:00, expanding to 35 hours per week

- Focus Areas: Deep dive into financial software, banking regulations, and customer service excellence

Salary & Benefits

- Base Salary: €22,800 Gross Annual

- Bonus: Up to €1,200 Annual KPI Performance Bonus

- Insurance: Comprehensive Private Health Insurance + Life Insurance

- Career Growth: Direct pathways into Team Lead, Quality Analyst, and Trainer roles

- Workplace Culture: Vibrant, multicultural environment in one of Europe’s most exciting cities

Ready to Apply?

Take the next step in your international career. Click Apply Now to submit your profile, and our recruitment team will reach out for an initial screening call. xcskxlj

Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.

📌 German Speaking Customer Advisor (on-site) (Vigo)
🏢 Cross Border Talents
📍 Vigo