About ChargebackHelp ChargebackHelp is a fast-growing leader in chargeback prevention and management, delivering innovative, data-driven solutions that help merchants reduce risk, recover revenue, and build resilient businesses. We specialize in supporting merchants in high-risk industries—where effective chargeback management is critical to long-term success. As we continue to scale, we’re looking for passionate team members who are eager to make a tangible impact, drive measurable results, and help shape the future of dispute resolution.

Key Responsibilities

Building a sales pipeline through own networking and prospecting efforts, generating meaningful leads for Sales Directors, accountable to annual revenue generation targets and KPIs

Managing and qualifying inbound internal and external, marketing generated leads

Researching key trade show and conference attending companies, identifying key prospects and setting up meetings for Sales Directors with relevant decision makers

Drive appropriate discovery conversation, obtain necessary information to qualify a lead, showcase value and tee up the conversation for the Sales Director to drive forward

Representing the company by traveling to industry related networking conferences; presenting and showcasing ChargebackHelp solutions in a face-to-face environment, manning booths, participating in networking events and dinners

Gaining an excellent knowledge of ChargebackHelp products and solutions; presenting solution to prospects and clients and hosting demos

Lead filing and opportunity reporting in sales CRM (Netsuite), appropriate marketing campaign allocation and follow ups





Ensuring sales CRM is kept up to date with all leads, opportunities, their progress and competitive intel information to allow forecasting and reporting to function smoothly

Working closely with Sales Directors across all regions to support in the prospect to client journey

Successful candidate will be reporting to the CRO

This is a Full-time role, candidates have to be open to travel possibly 8-12 times per year or when required

Skills Required

At least 1 years experience related to card-not-present transaction processing and online payment industries; understanding merchants, ISO’s, PSP’s, Acquirers, Payment Gateways, Fraud prevention platforms and their functions within the payment ecosystem

At least 2 years of experience in Sales / BDM

High level knowledge and understanding of chargeback and dispute workflows related to credit and debit card transactions online

Proven lead-gen track record with ability to showcase value through a data driven business analysis

Presenting well rounded direct to customer written and spoken communication related to prospecting and sales activities

Driven, competitive and motivated to reach and exceed targets and KPIs

Collaborative and team player

Highly organized, able to follow processes, maintain CRM and allow for appropriate reporting for the company

Experience working with CRMs, legal contract related processes, pricing approval processes

Data oriented with experience working with large volumes of data in Excel related to customer optimization related tasks

Flexibility related to work hours due to working across multiple time zones

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📌 Market Development Representative (Madrid)
🏢 Global Payments
📍 Madrid