- Act as the central point of contact between internal departments and clients
- Build trusting client relationships and maintain them through active relationship management
- Identify the individual needs of clients and their employees
- Develop tailored solutions and ensure a high level of client satisfaction
- Support new and existing clients throughout all stages of the engagement process
- Ensure high standards of quality and service
- Proactively inform clients about new benefits and further developments
- Actively contribute to shaping the benefits portfolio, including innovative bonus models
- Provide strategic advice to clients and develop tailored benefits programmes
- Identify opportunities to improve existing systems and support sustainable employee retention
Requirements
- Completed commercial training or an equivalent qualification
- Several years of professional experience, ideally in key account management, project management, or Customer Success Management
- Strong knowledge of HR and tax-related matters
- Experience in Compensation & Benefits is an advantage
- Strong service orientation, empathy, excellent communication skills, and assertiveness
- Independent, structured,
and solution-oriented approach to work
- Strong planning and organisational skills
- Confident handling of commercial and business-related matters
- Fluent German and English, suitable for professional negotiations
- Solid project management skills
- Affinity for technical topics
Core Competencies
Demonstrates expertise in client relationship management, strategic advice, and tailored benefits program development, with a strong focus on service orientation and effective communication in both German and English.
Highest-signal resume keywords
- Key Account Management xcskxlj
- Project Management
- Compensation & Benefits
- Fluent German
- Fluent English
Hard Skills
- Commercial Training
- HR Knowledge
- Tax-Related Matters
- Project Management Skills
- Benefits Program Development
Soft Skills
- Service Orientation
- Empathy
- Excellent Communication Skills
- Assertiveness
- Organizational Skills