Looking for an Customer/Technical Support Engineer (XDR/KOI) for a long term contract position to work on Cortex XDR Support Team based in Madrid. Resolve Break/Fix technical support cases, handling configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web. Your Impact This position calls for someone who possesses a good > background and works proactively to drive results. This person is a self-starter, flexible, has a high level of integrity and is action and goal-oriented in a fast-paced, team-oriented, collaborative environment. * Handle support cases to ensure issues are recorded, tracked, resolved,



and follow-ups finished in a timely manner * Work directly with ETAC and Engineering to get customer issues resolved * Publish Technical Support Bulletins and other user documentation in the Knowledge Base * Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues * Have a thorough understanding of software release and bug cycles Your Experience * BE/B.Tech engineering, equivalent technical degree or equivalent * > years relevant experience in an international reporting environment * Ability to work in a dynamic, fast moving and demanding environment * Ability to collaborate with high-performing internal and outsourced teams * Efficient team player * Good knowledge and experience with > system * Well versed with GoogleSuite and MS Office applications * Knowledge and experience in network/Cybersecurity industry a plus * English level of B2+ If interested, please get in touch with me on Linkedin or drop an email with your recent CV on [email protected] and Ill get back to you at the earliest. Best Regards Usha Infotree General Solutions Linkedin: linkedin.com/in/usha-rahul-116453223

📌 Information Technology Support Engineer (Madrid)
🏢 Infotree Global Solutions
📍 Madrid