Airbus Defence and Space SAU in Getafe, Spain, seeks a Professional to oversee service desk operations, ensuring SLA compliance and strong stakeholder relations. The role focuses on end-to-end service delivery, incident/problem management, and continuous improvement within ITIL-aligned processes. The candidate will manage both insourced and outsourced teams, coordinate across national and divisional perimeters, and drive improvements while engaging the right Airbus resources at the right time.
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📌 Senior Service Delivery Lead — ITIL & CSI (Madrid)
🏢 Airbus Defence And Space
📍 Madrid
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