German-Speaking Customer Advisor | Banking Sector
Are you a fluent German speaker looking to build a career in the heart of Spain’s capital? We are hiring motivated Customer Advisors to join a growing, international fintech project in Madrid. Whether you are an experienced finance professional or a career starter with a passion for service, this is your chance to join a dynamic team in a world-class European hub.

As the primary point of contact for a leading banking institution, you will help customers manage their accounts, resolve inquiries, and navigate digital platforms with precision.

Expert Support: Assist German-speaking customers via phone, email, and chat with account queries, transactions, and digital banking tools.

~ Security & Compliance: Maintain strict data privacy standards and adhere to financial security protocols.

~ Language Integration: Use your Spanish skills to navigate internal systems and coordinate with local teams.





Native or near-native German (C1/C2) and solid Spanish (Minimum B2 required).

~ Positive, adaptable, and eager to learn (prior banking experience is a plus, but not required).

~ Work Authorization: EU work permit required; Working Hours & Shift Options
Choose your preferred fixed shift prior to starting:

~ Morning: 07:00 – 16:00

~ Location: 100% On-site in our Madrid office

Paid Training & Development

Focus Areas: Deep dive into financial software, banking regulations, and customer service excellence

Bonus: Up to €1,200 Annual KPI Performance Bonus

~ Comprehensive Private Health Insurance + Life Insurance

~ Career Growth: Direct pathways into Team Lead, Quality Analyst, and Trainer roles

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📌 Customer Service Agent: German - Afternoon Shift (Madrid)
🏢 Cross Border Talents
📍 Madrid