Overview

In this Senior AI Transformation role, you will shape and execute AI-enabled change across Wealth Management & Insurance, partnering with cross-functional teams to deliver high-impact, governance-aligned AI initiatives. You’ll translate business pain points into practical AI solutions, drive adoption, and ensure scalable, compliant outcomes across geographies. This role blends strategy, delivery, and enablement to push a customer-centric transformation through AI.

Compensaciones / Beneficios

- hybrid working model
- general learning access (Santander Open Academy)
- competitive salary with performance bonuses
- BeHealthy wellbeing program
- childcare support
- Santander Contigo employee support

Responsabilidades

- Define and execute AI transformation plans aligned with business priorities and governance
- Identify and prioritise AI use cases across the wealth lifecycle to improve productivity, advisory support, and efficiency
- Translate pain points into AI solutions including prompt patterns, Copilot experiences, workflows, and adoption journeys
- Lead workshops with senior stakeholders and frontline teams to redesign processes and define target operating models
- Build business cases, roadmaps, and KPI frameworks to evidence impact on efficiency, revenue, risk, adoption, and quality
- Coordinate delivery with Data & AI, Engineering, Cyber, Risk, Compliance, Legal, and vendors to ensure scalable, secure, and compliant solutions
- Act as trusted advisor on AI adoption, prompt engineering, change management,



and responsible AI; develop enablement materials and training
- Advise WM&I; leadership on AI strategies and governance to accelerate adoption across geographies

Requisitos principales

- 6+ years in business transformation, management consulting, product management, data, technology, or innovation within financial services or regulated environments
- Proven experience translating business needs into technology-enabled transformations and managing senior stakeholders
- Hands-on experience with generative AI tools, copilots, automation platforms, data products or digital productivity solutions (preferred)
- Fluent English (Required)
- Strong understanding of Generative AI, Copilot-style tools, prompt engineering and AI adoption patterns (Required)
- Ability to map processes, identify automation opportunities, redesign operating models and define business cases with KPI frameworks (Required)
- Knowledge of responsible AI, data protection, cyber, governance considerations; experience with Microsoft Copilot, Azure AI, OpenAI-based platforms, Power Platform (preferred)

- Excellent senior stakeholder management and executive communication
- Strong delivery discipline and cross-functional coordination
- Strategic judgement, autonomy and ability to structure ambiguity
- Generative AI, Copilot-style productivity tools, agentic workflows, prompt engineering and AI adoption patterns
- Process mapping and automation opportunity identification
- Governance and risk considerations for AI in regulated environments

📌 Senior AI Transformation - WM&I - madrid
🏢 Grupo Santander
📍 Madrid