Overview

In this role you will support and further develop the Medallia and SnapLogic platforms used by Schneider’s Customer Voice program. You will work closely with product owners and cross-functional teams to refine requirements, adapt platform architecture, and implement user-facing features. You’ll deliver fast, practical solutions for diverse clients and lead L2 end-user support while coordinating with vendors and delivery teams. You will help drive adoption of the CX platform within Schneider and contribute to a customer-centric transformation.

Responsabilidades

- Provide end-user support and contribute to technical development of Medallia and SnapLogic platforms
- Collaborate with product owners to refine requirements and adjust platform architecture
- Develop new user-facing features and customer-driven enhancements
- Create quick-to-implement, user-friendly solutions for diverse clients




- Coordinate with external and internal vendors and delivery teams on issues and enhancements
- Lead L2 support coordination for all end-user requests
- Partner with the CX community to drive adoption and growth of the Medallia platform within Schneider

Requisitos principales

- 3+ years IT solution design and implementation
- Experience with agile processes in fast-paced, distributed teams
- Expert in customer/end-user support management
- Excellent English communication (verbal and written)
- CX platform awareness and experience in a similar domain

- excellent communication
- stakeholder management
- vendor coordination
- Medallia platform
- SnapLogic
- SaaS solution implementation

📌 Lead, DCR Application Analyst-Medallia - Schneider Electric (Barcelona)
🏢 Schneider Electric
📍 Barcelona