Overview
La información a continuación detalla los requisitos del puesto, la experiencia esperada del candidato y las cualificaciones correspondientes.
In this role you will support and optimize QAD’s cloud ERP services for manufacturing clients. You’ll join a general support team, working remotely with travel to Barcelona, to analyze issues, apply technical assessments, and deliver tested solutions. You will guide junior colleagues, share knowledge, and continuously learn to handle diverse customer needs. This position emphasizes hands-on problem solving, process adherence, and cross‑functional collaboration to ensure successful service delivery.
Responsabilidades
Analyze customer-reported issues and provide timely, technically sound solutions
Perform technical verification and triage using product specs
Replicate issues in non-production environments and create detailed test steps for customer testing




Monitor incoming issues and ensure adherence to Service Delivery processes
Consult senior consultants on standard product behavior and known limitations
Train and mentor junior team members
continuously learn new concepts and participate in designated training to enhance skills
Requisitos principales
Graduation/Post Graduation in Computer Science/Engineering or related fields
4 to 6 years of experience in customer support operations
Desktop xqbhyrx management skills and knowledge of QAD technologies, platforms and languages (Progress, Java, HTML, XML, scripting)
SQL/database management knowledge
Strong analytical and functional skills with good business understanding
Excellent English verbal and written communication skills
Analytical thinking
Clear communication
Collaborative mindset
Progress
Open Source technologies
Scripting

📌 Service Delivery Senior Applications Consultant (Barcelona)
🏢 Qad
📍 Barcelona