Overview
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In this role you lead the payroll and HR operations for SD Worx’s international MPS and BPO initiative. You will partner with senior management to shape processes, staffing, and governance, ensuring high-quality, timely payroll delivery for multinational clients. You’ll own client relationships, drive continuous improvement, and align operations with global standards and client expectations. This is a chance to help build a new international organization and make a tangible impact on global payroll services.
Compensaciones / Beneficios
Continuous training and career development opportunities
Friendly, collaborative international work environment
Competitive salary and benefits
Location-specific benefits (e.g., hybrid work options)
Responsabilidades
Lead and manage the Payroll and HR Operations (MPS/BPO) team to ensure accurate, timely payroll delivery per SLAs
Own client relationships and ensure high-quality service delivery and clear communication
Participate in monthly client review meetings and present KPI and service delivery reports
Calculate and manage Service Level Credits where applicable and ensure SLA compliance
Escalate and resolve issues at country level in line with general standards and client expectations
Collaborate with the Global Process Owner on continuous payroll process improvements




Oversee staffing plan and recruitment to align with team and client needs
Conduct team evaluations, provide feedback, and support member development
Support training material development and program delivery for team members
Manage performance, goal setting, reviews, and coaching to drive growth
Promote a collaborative, engaging work culture and align payroll ops with organizational goals
Requisitos principales
8-12 years of experience in HR and payroll outsourcing in an enterprise environment
At least 5+ years in a managerial role
Strong understanding of payroll processes, compliance, and global payroll standards
Experience managing client relationships and delivering payroll services to multinational clients
Proficiency with xqbhyrx SLAs and KPI measurement/reporting
Ability to work under pressure, prioritize, and maintain client satisfaction
Leadership skills with focus on team development, recruitment, and performance management
Excellent communication and interpersonal skills for cross-team collaboration
Strong problem-solving and decision-making abilities
Ability to drive process improvements and operational efficiency
Ability to manage multiple priorities in a fast-paced environment
Fluent in English
preferred certifications and tools included in requirements or preferences
leadership
strong communicaton
cross-functional collaboration
SAP SuccessFactors
SAP Payroll
Call Centre technology

📌 Payroll Operations Manager/Chapter Lead France (Armilla)
🏢 Sd Worx
📍 Armilla