Overview
La siguiente información tiene como objetivo proporcionar a los posibles candidatos una mejor comprensión de los requisitos para este puesto.
In this role you drive growth for the Agentforce Service platform by expanding ACV with existing customers through upsell and cross-sell. You will uncover customer objectives via discovery and translate them into compelling value cases across the Agentforce and Service Cloud stack. You’ll align cross-functional teams and partners to advance deals and support lasting customer success. This position places you at the center of AI-powered service innovation, delivering faster resolutions and higher satisfaction. Join a fast-growing product team shaping the future of AI-enabled customer service.
Responsabilidades
Build and execute account plans to retain and grow Annual Contract Value (ACV) with existing customers, focused on upsell and cross-sell opportunities
Run discovery to understand customers processes and goals, turning insights into use cases and value hypotheses




Craft and present compelling value propositions across the Agentforce and Service Cloud stack (customer service, ITSM, HR service)
Align account teams and partner ecosystems to move deals forward and support long-term customer success
Requisitos principales
Demonstrated success in quota-carrying, technology solution-based direct sales
Proven experience selling Contact Center, ITSM, HR Service, or Service Engagement xqbhyrx software
Strong discovery and solutioning skills with ability to build account plans around upsell/cross-sell growth
Confident communicator across written, verbal, and presentation formats
confident communicator
collaboration across cross-functional teams
customer-centric mindset
solutions-based selling in enterprise software
discovery and value-hypothesis framing
account planning and upsell/cross-sell strategizing

📌 Agentforce Service Account Executive (Barcelona)
🏢 Salesforce
📍 Barcelona