Overview
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As the technical anchor of the Scaled Enterprise CS team, you will empower hundreds of Enterprise customers through one-to-many enablement and advanced templates. You’ll lead technical programs, host live sessions, and craft reusable assets that scale our enablement. Your work directly impacts adoption, retention, and the overall reliability of customers’ architectures. This role blends deep technical architecture with education to turn complex challenges into scalable, self-serve solutions. You’ll join a remote-first, cross-functional team shaping enterprise success at n8n.
Compensaciones / Beneficios
competitive compensation
equity
remote-first with off-sites
health and dental plans
annual learning budget
401(k) with employer match
Responsabilidades
Lead weekly technical programs and webinars on enterprise patterns and best practices
Own and manage the enterprise Slack channel, triage questions and distill recurring threads into reusable content
Provide technical assistance during activation calls to unblock customers and promote self-serve
Collaborate with teams to build playbooks, reference workflows, and governance guides
Translate common questions into reusable tech assets (templates, tutorials, docs)
Develop internal automations and workflows to support CS operations
Drive retention by identifying fragile technical setups and intervening early
Provide product feedback from scaled technical users to improve the core n8n experience
Requisitos principales
3–5+ years as a high-performing IC in Solutions Engineering, TAM, Technical Onboarding, xqbhyrx or Developer Advocacy within B2B SaaS
Hands-on experience with APIs, webhooks, JSON, JavaScript, and workflow automation
Exceptional presentation and communication skills, capable of engaging 50+ engineers or leaders
Empathy for builders and a mindset to turn 1:1 solutions into 1-to-many assets
exceptional presentation and communication
charisma and room presence
strong problem-solving and troubleshooting
APIs
webhooks
JSON
Hay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.