Overview
Todas las habilidades, cualificaciones y experiencia relevantes que necesitará un candidato seleccionado se enumeran en la siguiente descripción.
In this role you drive service delivery for strategic, multi-country accounts, ensuring governance, performance, and financial health. You partner with cross-functional teams and senior stakeholders to optimize delivery and grow the business. You’ll lead governance forums, monitor KPIs, and manage risks to sustain high customer satisfaction. This is a high-impact role at a European leader enabling HR services at scale, with opportunities to shape service outcomes and customer success.
Compensaciones / Ventajas
Comprehensive training and development programs
Flexible working schedule
Private medical insurance 100% covered by SD Worx
25 vacation days
18 hours for personal matters
Workation: up to 4 weeks abroad per year
Responsabilidades
Serve as the primary service relationship owner for strategic multi-country customers
Lead customer governance via operational reviews, quarterly business reviews, and steering committees
Monitor service performance against KPIs and SLAs across countries
Oversee overall health of customer engagements and align delivery with contractual commitments
Collaborate with Service Managers and delivery teams for day-to-day execution
Manage escalations,



risks, and service-improvement initiatives across countries
Monitor financial performance including revenue, profitability, forecasting, and budgeting
Identify opportunities for service optimization, innovation, and growth while supporting account development
Requisitos principales
7+ years of experience in HR, Payroll, HCM, BPO, or Managed Services
5+ years in client-facing roles
Proven experience managing complex enterprise, multi-country relationships
Strong background in Service Delivery Management, Customer Success, or Outsourcing
Experience leading executive governance forums and steering committees
Solid xqbhyrx understanding of SLA, KPI, and contractual governance
Experience with financial performance, forecasting, revenue, and budgeting discussions
Strong stakeholder management across customer, operational, commercial, and executive audiences
Experience in matrix and international delivery organizations
Excellent communication, negotiation, and influencing skills
Fluent English; additional European languages are advantageous
Good understanding of HR and payroll technical landscapes
Communication
Negotiation
Influencing
SLA/KPI management
Contractual governance
Service governance frameworks

📌 SAP Senior Service Delivery Manager (Armilla)
🏢 Sd Worx
📍 Armilla