Overview
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As ITSM & Vendor Management Specialist, you will join GISD’s Transversal Governance Team to steer service governance and vendor oversight. You’ll bridge ITSM discipline with strategic vendor management to deliver enterprise-wide transparency and cross-functional alignment. The role focuses on governance, performance management, and stakeholder engagement rather than hands-on operations. You will influence outcomes and drive continuous improvement across multiple pillars, shaping reliable and cost-efficient infrastructure delivery.
Compensaciones / Ventajas
Hybrid work plan
Flexible Remuneration Plan
Wellwo wellness platform
Wellhub gym network access
Global Family Leave Policy
Stock ownership program
Responsabilidades
Own and publish consolidated Infrastructure KPI/SLA dashboard and monthly availability report across pillars
Maintain Major Incident & Post-Mortem Register, driving root-cause analysis governance and preventive actions
Enforce observability and ITSM process standards (incident, problem, change, request, knowledge) across ServiceNow
Drive Continuous Service Improvement initiatives and present outcomes to leadership
Govern aggregate service health and partner with pillar operations teams for instrumentation and accountability




Produce Vendor Performance Scorecards and coordinate QBRs/BRs for strategic vendors
Act as governance point for strategic vendors, surfacing risks and opportunities to Infrastructure leadership
Support RFPs, sourcing events, contract negotiations, renewal planning with Procurement/Legal
Identify vendor consolidation, optimization, and cost-efficiency opportunities across the portfolio
Requisitos principales
Bachelors degree in Computer Science, Engineering, IT, or related discipline
6–8+ years of experience in IT infrastructure, governance, service management, or vendor management
ITIL v4 Foundation certification
Hands-on expertise with ServiceNow (ITSM, ITOM)
Proven track record defining SLAs/KPIs xqbhyrx and building executive dashboards (Tableau preferred)
Contract lifecycle management experience
Experience negotiating with hyperscalers and tier-1 vendors (Cisco, Microsoft, AWS, etc.)
Financial acumen: TCO, CapEx vs OpEx, chargeback/showback, cost optimization
Strong cross-functional collaboration with Procurement, Finance, Legal, Security, EA, and PMO
Excellent written and executive-level verbal communication in English
Analytical, data-driven, outcome-oriented mindset
Cross-functional collaboration
Stakeholder influence without direct authority
Executive communication
ServiceNow ITSM/ITOM
ITIL v4 Foundations
Tableau (dashboard building)

📌 ITSM & Vendor Management Specialist (Barcelona)
🏢 Schneider Electric
📍 Barcelona