Overview
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In this role, you will lead Waters’ regional service delivery across EMEA to boost service attachment, efficiency, and customer experience in lab automation and diagnostics. You will partner with regional sales to grow service revenue and deploy value-added offerings like proactive maintenance and remote diagnostics. You will drive operational excellence, ensure regulatory compliance, and develop high-performing cross-functional teams. This is a strategic, impact-driven leadership position at a global, innovation-focused company.
Responsabilidades
Commercial Execution: drive service revenue growth across the region by partnering with sales and expanding instrument install base
Operational Excellence: monitor KPIs to maximize uptime, optimize service workflows, and leverage digital tools while ensuring quality compliance
Customer Experience:



align service capabilities with clinical customer needs and resolve escalations promptly
Colleague Engagement: build high-performing teams, foster accountability, and promote cross-functional collaboration across regional and integral teams
Requisitos principales
10+ years in medical device, diagnostics, or analytical instrument industry
5+ years in a leadership role managing remote teams
proven track record growing service contract revenue or managing service P&L;
strong understanding of xqbhyrx regulated, high-volume testing environments
experience operating in a highly matrixed environment
effective communication and fluent English
ability to travel frequently across the EMEA region and beyond
effective communication
leadership and talent development
cross-functional collaboration
regulatory and quality policy knowledge
experience with service revenue management and P&L;
remote diagnostics and proactive maintenance

📌 Sr Director, EMEA Service (Barcelona)
🏢 Waters
📍 Barcelona