Overview
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In this role you will deliver a world-class IT experience at a fast-moving AI-focused startup. You will be the go-to for day-to-day IT needs with a strong emphasis on Mac support and hardware lifecycle management. You will own onboarding, device provisioning, repairs coordination, and office IT logistics, while planning refresh cycles to stay ahead. You will work closely with cross-functional teams to enable productivity and scale IT operations for a growing general company.
Responsabilidades
IT Support: serve as first line for employee IT issues with emphasis on macOS troubleshooting, app support, and network connectivity
Hardware Management: manage device lifecycle including procurement, deployment, inventory, loaner pool, and re-provisioning
Repair & Warranty Coordination: coordinate repairs, warranty claims, and AppleCare tracking with vendors
Accessory & AV Oversight: oversee peripherals inventory and conference room AV systems
IT Onboarding:



set up laptops and essential software for new hires
Proactive Planning: monitor hardware aging and coordinate refresh cycles
IT Logistics: support software installs, device shipments, office moves, and day-to-day IT coordination
Requisitos principales
3-5+ years in IT support or systems administration
strong MacOS experience in startup environments
proficiency with endpoint management tools and MDM (e.g., Jamf)
inventory/tracking across multiple offices; experience with Oomnitza xqbhyrx is a plus
execution-focused with problem-solving independence
clear, friendly communication with in-office and remote teammates
experience supporting hybrid/distributed teams and familiarity with AV equipment (Zoom Rooms, Logitech, Polycom)
Apple Business Manager or zero-touch deployment experience
passion for documentation and process improvement
communication
organization
bias for action
MacOS troubleshooting
MDM management (Jamf)
Apple Business Manager

📌 TechOps Specialist / IT Support Specialist (Barcelona)
🏢 Perk
📍 Barcelona