Overview
In this role you provide advanced production support, bridging frontline teams, engineering, and suppliers. You own incidents and service requests end-to-end, ensuring SLA adherence and service stability. You'll drive root-cause analyses and continuous improvement while coordinating with L1, L3, and external partners. The position supports a globally distributed environment and leverages ITIL practices to keep services running smoothly. This is an opportunity to shape incident resolution in a tech-forward telecom/IoT context.
Compensaciones / Beneficios versátil compensation (transport tickets, training, private insurance)
hybrid work model
canteen with breakfast and lunch options
career development programs
equal opportunity employer / LGBT+ friendly
global collaboration opportunities
Responsabilidades Manage support tickets (INC / SRQ / PRB / CHG)
Act as Incident Manager when needed
Ensure SLA compliance and proper prioritization
Handle customer communications and escalations




Troubleshoot and resolve technical issues
Perform root cause analysis for recurring incidents
Escalate to L3 as required and follow through to resolution
Maintain documentation and contribute to knowledge sharing
Requisitos principales Background in Telecommunications, Engineering, or related field
Experience in Application Support / Production environments
Experience with ticketing tools (ServiceNow, Jira)
Understanding of ITIL processes and service management frameworks
Strong analytical and problem-solving mindset
Team-oriented with good communication skills
Strong organizational and time management skills
Knowledge of IP networks, IoT devices, and VPN technologies
Experience with monitoring and troubleshooting tools
Background in telecom technologies (SIM, IoT ecosystems)

📌 Application Support Engineer (Barcelona)
🏢 Veridos
📍 Barcelona