Overview
In this role you enable R&D; scientists and engineers by managing enterprise tool requests and ensuring compliant, reliable systems. You will be part of a global, centralized support team focused on streamlining tools, processes, and data flows to boost productivity. Your work drives smoother tool usage, faster issue resolution, and proactive improvements to internal operations. You will learn quickly, collaborate with cross-functional teams, and help digitize manual tasks to save researchers time.
Responsabilidades Fulfill R&D; tool requests using knowledge of business systems and compliance
Provide timely, expert support for operational issues and system problems
Serve as SME for one or more complex R&D; business applications
Develop expertise in key R&D; processes (records management, lab data, training system data, change requests)
Maximize scientist productivity by leveraging data and organizational structure
Anticipate customer needs by building know-how of R&D; roles and priorities
Maintain a strong, collaborative service mindset within a integral team




Drive process improvement by identifying manual steps and digitization opportunities
Automate administrative tasks using automation and AI tools
Ensure data integrity and compliance across regulated R&D; processes
Requisitos principales Bachelor's degree in a technical, scientific, or business discipline
2+ years in operations, technical support, or system administration
Excellent written and verbal English; German a plus
Ability to quickly learn new software, systems, and processes
Experience with enterprise applications (e.g., EDS, LMS, PM tools) is desirable
Education/experience in data analysis or AI-related areas is desirable
Experience with SAP, Cornerstone, Google Suite, and Office Suite
Proven ability to complete complex, detailed tasks accurately
Ability to work in a hybrid, global team with flexible scheduling
Customer-focused
Collaborative
Detail-oriented
Enterprise business applications
Data analys

📌 R&D Business Tools Operations Specialist I (Barcelona)
🏢 Roche
📍 Barcelona