Madrid, Spain | International Banking Project | Career Growth Opportunity

Join the Teleservices company and become part of a high-performing international customer support team working for one of the most recognized names in the banking sector.

Todos los posibles candidatos deben leer con atención los siguientes detalles de este trabajo antes de presentar una candidatura.

If you are a native German speaker with strong communication skills and a passion for helping customers through phone, chat, and email, this is your opportunity to build a stable long-term career in Madrid within a general financial environment.

Why This Opportunity Stands Out

- International banking project with strong brand exposure

- Permanent contract after only 3 months

- Competitive salary + annual bonus

- Paid training & structured onboarding program

- Multicultural and international working environment

- Multichannel support (phone, chat, email)

- Access to shift rotation including night shifts

Position Details

Role: German Customer Support Specialist – Banking Sector

Location: Madrid

Start Date: 16/09

Contract Structure

- 3-month temporary contract (initial phase)

- Permanent contract based on performance

Salary Package – Madrid
- €22,800 gross/year
- €1,200 annual performance bonus

Your Responsibilities

As part of the German banking support team, you will:





- Support customers via phone, email, and chat

- Handle banking-related inquiries and front desk incidents

- Deliver fast, accurate, and customer-oriented solutions

- Maintain high service quality standards

- Ensure efficient resolution of customer issues

- Provide professional support to German-speaking clients

Training & Working Hours Initial Training

First 5 weeks:

- 09:00 – 15:00 (initial schedule)

- Gradual increase up to 35h/week

From Week 6 onwards:

- Full-time: 39h/week

Available Shifts (Madrid Only)
- Morning: 07:00 – 16:00 (8-hour shifts)

Candidate Profile

We are looking for candidates who:

- Are native German speakers (mandatory)

- Have Spanish xhfqzwm level B2 or higher

- Are confident in customer communication

- Can multitask in a fast-paced environment

- Have strong empathy and problem-solving skills

- Have experience in customer service or banking (a plus, not required)

Recruitment Process
- Record a 2-minute video introduction in German

- 175-word handwritten German test

- Final review by German banking recruitment manager

Why Madrid?

Living in Madrid means:

- Fast-paced international career environment

- Strong expat community

- Excellent social and cultural life

- Career growth in financial services

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📌 German Customer Support Specialist – Banking Sector (Madrid)
🏢 CBT
📍 Madrid