B2B Customer Success Representative (German Speaker)Revelyst – Adventure Sports Group Europe is a fast-growing international company operating in the sports and outdoor industry. We are committed to delivering exceptional service and building long-term partnerships with our dealers across EMEA.We are looking for a proactive, customer-oriented and data-driven B2B Customer Success Representative to manage a portfolio of dealers in german speaker countries. This role is key to ensuring customer satisfaction, operational excellence and strong commercial relationships.If you enjoy working in a dynamic environment, interacting with international stakeholders and combining operations with customer success — this opportunity is for you.The main tasks of the position are:The B2B Customer Success Representative will manage a portfolio of dealers, ensuring smooth order execution, strong relationships and high service levels.Customer & Dealer Management
Si desea saber un poco más sobre esta ocasión, o está considerando presentar su candidatura, por favor, lea la siguiente información del puesto.
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Manage a portfolio of Direct Countries dealers across EMEA
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Build strong, long-term relationships with assigned dealers
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Ensure high levels of customer satisfaction through quality service
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Act as the main point of contact for operational and service-related topicsOrder Management & Operations
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Manage and validate the orderbook for assigned dealers
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Perform order entry in SAP (ERP system)
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Track and follow up orders, liaising with warehouses and logistics teams
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Ensure on-time and in-full delivery (OTIF)
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Handle operational issues such as refusals, returns and warranties
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Manage proforma processesData & Reporting
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Prepare and maintain customer order databases
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Analyze data and performance indicators to support decision-making
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Provide reporting on key KPIs and service levels
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Ensure accuracy and consistency of customer dataCross-functional Collaboration
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Collaborate with Sales teams to support dealer performance and satisfaction
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Work closely with Supply Chain and Operations teams to resolve issues
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Handle dealer and sales queries efficiently and professionallyPosition requirements:Qualifications:
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Fluent German and English (mandatory)
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Experience in Customer Service, Sales Support or Operations (Retail, FMCG, Fashion or Sports industry preferred)
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Knowledge of SAP, Salesforce and Excel
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Strong data orientation and analytical skills
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Understanding of sales processes and xhfqzwm logistics flowsCompetences:
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Strong customer service mindset
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Proactive and solution-oriented
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High attention to detail and organizational skills
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Strong communication and interpersonal skills
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Ability to work cross-functionally
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Adaptability in a fast-paced environmentPreferred
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Additional European language is a plusWhat we offerGreat working environment and the opportunity to be part of a leading international company in the sports and outdoor industry€10 meal voucher for every day worked from the officeHybrid working model: 3 days in the office (Tuesday, Wednesday and Thursday) and 2 days remotely (Monday and Friday)7 additional remote working days per yearEmployee discounts on products across our brands Sounds like you? Apply now and join our Customer Success team in Europe.

📌 b Customer Success Representative (German Speaker) (Madrid)
🏢 Revelyst
📍 Madrid