Overview As a Tech Support Engineer at Fever, you will be the first contact for platform incidents, diagnosing issues and deciding when to escalate. You will collaborate with Engineering, Product, and QA to keep operations smooth, guiding teams through incident handling and process improvements. By month six you will lead incident management, mentor others, and automate repetitive tasks. This role offers hands-on impact in a fast-growing, globally focused tech company.
Compensaciones / Ventajas 40% discount on Fever events and experiences
Home office friendly anywhere in Spain
Relocation package for international candidates
Health insurance and flexible remuneration via Cobee
English lessons
Gympass membership
Responsabilidades Handle and triage incidents, diagnose issues, and escalate when needed
Collaborate with Engineering, Product, Data, and Systems to resolve problems
Improve internal documentation and support processes and assist users with technical issues




Lead incident management and post-incident reviews; mentor new team members
Identify trends, propose preventive solutions, and automate repetitive troubleshooting tasks
Provide technical guidance to internal teams and customers; ensure proactive monitoring and efficient issue resolution
Requisitos principales Experience in technical support or troubleshooting roles
Familiarity with monitoring and logging tools (e.g., Datadog, Grafana, Kibana, ...)
Knowledge of APIs, services, and client-server architecture
Understanding of incident management, triage, and escalation
Proficiency in English for clear communication
Problem-solving
Proactive troubleshooting
Ability to work in a fast-paced environment
Linux/UNIX and scripting skills
RESTful APIs and JSON
AWS, Docker, Kubernetes

📌 Technical Support Engineer (Zaragoza)
🏢 Fever
📍 Zaragoza