Overview
In this role you will provide strategic and operational support for the Digital Workplace and ITSM/RPA initiatives. You will interact with external teams and manage platforms such as ServiceNow to drive process improvements. You will develop and present technical and financial strategies to management, operating with autonomy at senior levels. Based in London with some travel, you'll contribute to a dynamic, international team that values collaboration and impact.
Responsabilidades Provide strategic and operational support for IT and digital workplace initiatives
Coordinate with external teams related to Digital Workplace, ITSM projects, and RPA
Define and optimize workflow processes
Manage platforms such as ServiceNow
Develop strategies for management committee presentations




Validate technical and financial requirements
Represent the function at senior levels with autonomy
Collaborate with cross-functional teams to drive automation and service delivery improvements
Requisitos principales 6-10 years of experience in IT support, service operations, and enterprise service platforms
Outstanding ServiceNow and RPA/automation skills
Strong communication and organizational skills
Excellent written and spoken English; knowledge of Spanish or French advantageous
collaborative mindset
strong communication
organizational skills
ServiceNow
RPA/automation
ITSM

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