Описание Datavant is a healthcare data collaboration platform that provides secure, accessible, and actionable data solutions for providers, health plans, researchers, and life sciences companies. Its Provider Console connects provider-facing products and supports onboarding, request management, billing, forms, certification, and notifications.
Define and maintain the overall experience architecture of Provider Console
Design provider journeys spanning multiple products
Build and maintain a shared component library and pattern documentation in coordination with the broader design system
Lead the design effort to reduce provider reliance on support
Map current provider calls and emails and design friction out of those experiences
Design transparent, real-time request status experiences
Design proactive notification and alert systems
Evaluate and design progressive disclosure based on provider role and context
Conduct provider research with external organizations and internal proxy teams
Analyze support ticket data, call drivers,



and AM escalations to identify self-service opportunities
Run usability testing on new workflows, especially onboarding and first-time experiences
Partner with the Provider Console PM, engineering team, and adjacent product teams
Work with Solutions Consulting and Account Management teams on provider feedback
Communicate design decisions, explorations, and rationale clearly
Produce clear specifications, test meaningful prototypes, and ensure delivery matches design intent
Identify the top 3–5 consistency and self-service gaps
Develop a hypothesis about which provider support contacts are design-solvable
Ship one improvement and establish trust with PM, engineering, AM, and Solutions Consulting teams
Establish Provider Console as a coherent platform and act as its design authority
Launch at least one major self-service workflow that measurably reduces support volume or AM time spent on provider questions
5+ Years of UX design experience
~ Trac

📌 User Experience Researcher (Barcelona)
🏢 Enfint
📍 Barcelona