Overview
In this role you will lead customer service operations for automotive clients, ensuring delivery, quality, and service performance. You will collaborate with Supply Chain, Logistics, Production, Quality, Finance, and Sales to deliver service excellence. You will manage key customer relationships and oversee orders from receipt to delivery, addressing escalations and coordinating demand changes. You will develop the CS team, monitor KPIs, and drive continuous improvement to boost efficiency and satisfaction. This position supports Lear's commitment to collaboration, excellence, and customer-focused outcomes in a integral automotive context.
Responsabilidades Lead customer service operations and ensure delivery, quality, and service performance meet requirements
Manage relationships with key customers as the primary contact for service matters
Address customer concerns, escalations, and service issues while managing expectations
Oversee customer orders from receipt through delivery and ensure timely execution




Coordinate demand changes with production planning and logistics to support customer requirements
Collaborate with cross-functional teams to resolve supply chain issues, support program launches, and manage engineering changes
Lead, develop, and coach the Customer Service team by setting objectives, monitoring KPIs, and supporting growth
Monitor service performance metrics, prepare reports, and drive continuous improvement initiatives to enhance efficiency and customer satisfaction
Requisitos principales Bachelors degree in Business Administration, Supply Chain, Engineering, Logistics, or equivalent experience
5+ years in Customer Service, Supply Chain, Logistics, or Account Management
3+ years of experience leading and developing teams in a manufacturing or operational environment
Experience within the automotive industry and familiarity with customer requirements and service standards
Strong knowledge of ERP systems, advanced Microsoft Office skills, and

📌 Customer Service Manager (Tarragona)
🏢 Lear
📍 Tarragona