Pluxee Spain seeks a Customer Care & Customer Experience Director to define and drive the CX strategy, ensuring customer insights shape decisions, service excellence and growth.
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You will lead the care delivery, CSAT/NPS programmes, and outsourced partnerships while reporting to the Country CMD and shaping Pluxee Spain’s leadership agenda.
You will champion customer-centricity across processes xqbhyrx and products, oversee continuous improvement, and collaborate with general teams to elevate the customer
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📌 Head of Customer Experience & Care (Madrid)
🏢 Pluxee España
📍 Madrid
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