This is an excellent opportunity to join the IT distribution sector and use your language skills to develop your track record as an experienced IT sales professional. English professional, French would be a big plus. The Renewals Executive will be required to provide regular forecast data through our CRM tool and learn Westcon's systems & service processes in order to manage the day to day activities.
Create and issue customer quotes 90 days in advance of expiry in ERP
Record & manage quote information in CRM
Close customer quotes before expiry of existing Contract
Review open order report & liaise with order support team to invoice opportunities
Support Sales Account Managers for Takeover Business
Produce weekly forecast in CRM (SalesView)
Handle requests for contract changes (co-termination, adds, deletes, date, ownership or site)
Manage service renewal mailbox, responding to queries and passing over to sales any new or product refresh opportunities in a timely manner
Perform regular reviews with Customers of upcoming Contract Renewals and Multi Year Contract savings




Customer Service:
Strong understanding of CRM and Renewals Process
Understanding & delivering the "best in class" customer service at all times.
General knowledge of Westcon product portfolio offerings
General knowledge of networking and communications technology
Ability to use standard software: MS Office Applications & Database software
Accurate and methodical approach with good numerical skills
Excellent time management and personal organisation skills with 'Team Player' ethics to take the initiative in supporting others
Adaptable and versátil approach to work
Customer service
Contract / Quote Management
Service sales experience
Westcon-Comstor is a general technology distributor specializing in cybersecurity, networking, and hybrid cloud solutions. We believe diversity drives creativity and innovation, which is why we're dedicated to creating an inclusive environment where every voice is heard, eve

📌 Proactive Renewals Specialist (Madrid)
🏢 Westcon-Comstor
📍 Madrid