Overview In this Technical Account Manager role, you partner with enterprise customers to drive platform adoption, long-term value, and revenue growth across Vonage's CPaaS product suite. You'll blend deep technical API knowledge with business-focused guidance, supporting customers from developers to executives. You'll lead strategic conversations, review architectures, and steer cross-functional efforts to resolve complex challenges. This position offers a meaningful chance to shape customer outcomes at scale and contribute to Vonage's mission of enabling programmable communications. You'll work closely with cross-functional teams to connect customer use cases with Vonage capabilities and measurable
Compensaciones / Ventajas Competitive salary
Private Medical Insurance (Adeslas)
Group Pension Plan (Generali)
Life Insurance and Group Personal Accident (VidaCaixa)
Ericsson Care Line
Discretionary Time Off (DTO)
Responsabilidades
Serve as the primary point of contact for strategic enterprise accounts,
building multi-threaded relationships from developers and product teams to C-suite executives
Advise on integration architectures, troubleshoot API implementations, and share best practices across Vonage's product portfolio (SMS, Voice, WhatsApp, RCS, Video, Verify)
Lead Quarterly Business Reviews (QBRs), identify risks to customer health, and collaborate with Technical Experts, Product, and Engineering to resolve complex challenges
Own revenue and direct margin growth for your book of business, forecast accurately, and execute retention and expansion strategies
Develop outcome-driven success plans aligned to each customer's objectives, driving platform adoption and long-term ROI
Identify and develop upsell and cross-sell opportunities by linking customer use cases to new or underutilised capabilities, with Sales using usage data and engagement metrics
Collaborate with Technical Solutions Managers (TSMs) within a pod model for complex solutioning and escalations, while