Overview
As Service and Operation Lead, you will drive the end-to-end operations of a large-scale telecom network, acting as the technical interface to the customer for coordination and transformation initiatives. You will oversee NOC activities, incident management, and continuous improvement to ensure service reliability and performance. You'll lead cross-technology discussions, mentor engineers, and coordinate with vendors to defend SLAs and KPIs. This role offers impact in transforming operations with automation and strong customer engagement. Join a mission-focused team advancing connectivity for a brighter world.
Compensaciones / Incentivos Flexible and hybrid working schemes
Maternity and Paternity Leave
Life insurance
Well-being programs
NERGs (employee resource groups)
Learning and development opportunities
Responsabilidades Provide technical guidance to NOC engineers, field teams and operational staff
Serve as primary customer escalation point for complex network issues and major incidents
Lead technical reviews, root cause investigations, and corrective action planning




Ensure compliance with standards, safety regulations, and customer requirements through documentation and quality control
Participate in incident, problem, capacity, performance and change management
Engage in operational governance meetings, service reviews and technical workshops
Contribute to operational performance and defend SLA/KPI towards customers
Drive automation and operational transformation roadmap with the customer
Coordinate with equipment vendors and support organizations; manage technical escalations with vendors
Requisitos principales 8–15+ years of telecommunications network operations experience
Technical knowledge on carrier-grade DWDM and IP/MPLS networks
Proven customer-facing experience with telecom operators or service providers
Fluent in Spanish & English (spoken and written)
Home based in Spain / Madrid
Strong customer engagement and communication
Excellent trouble

📌 Service and Operation Lead (Granada)
🏢 Nokia
📍 Granada