Overview
In this role you will lead day-to-day payroll operations and drive efficiency across global workflows. You will partner with cross‐functional teams to streamline tools, ensure compliance, and strengthen risk controls as we scale. You'll focus on automation, process improvements, and delivering a high‐quality, customer‐centric operating model. This is a chance to shape how Deel supports millions of workers worldwide and accelerate your leadership career in a fast‐growing SaaS company.
Compensaciones / Ventajas Stock grant opportunities
remote work flexibility
WeWork access (where applicable)
inclusion and diversity commitments
Responsabilidades
Manage day-to-day operational workflows and identify efficiency improvements
Support automation initiatives to reduce manual processes and improve accuracy and speed
Partner with cross-functional teams to streamline tools and processes for internal teams and customers
Ensure adherence to operational controls, compliance requirements, and risk management practices




Contribute to fraud prevention and regulatory alignment efforts by maintaining strong operational standards
Monitor operational performance metrics and escalate risks or gaps to leadership
Drive customer-focused process improvements to enhance turnaround times and escalation handling
Expand and improve self-service options to reduce dependency on manual support
Implement regular feedback loops to capture insights and inform continuous improvement
Coordinate operational readiness for new product or market launches with stakeholders
Assist with go-to-market initiatives by removing bottlenecks and ensuring smooth adoption
Track and report operational outcomes, providing insights and recommendations to leadership
Execute operational projects and strategic initiatives with senior leaders
Requisitos principales 5+ years of experience in operations, preferably in Tech/FinTech start-ups
Demonstrated ability to manage and mentor small to mid-sized teams
Strong probl

📌 Operations Manager, Customer Support (Tarragona)
🏢 Deel
📍 Tarragona