With over 30 years in the industry, Gaming Laboratories International is the integral leader in the testing and certification of gaming devices and systems. We are proud of our stability and our history of world‐class customer service delivery to more than 700 jurisdictions worldwide.
Our employees are at the heart of everything we do, which is why they are our biggest investment. This is a customer service/sales‐focused position for someone who will not only foster and maintain business relationships with clients, but who will also have an opportunity to oversee and cultivate a team of professionals ultimately supporting them to provide sustainable value.
The Account Manager is responsible for building and maintaining business relationships with assigned GLI clients. This position is responsible for sales activities from lead generation through contract signing, and client post‐service follow‐ups for the achievement of customer satisfaction and revenue generation.
Delivers sales presentations to clients
Ensures clients are provided professional, courteous,



and timely support and service
Supports and implements strategic plans to accomplish company goals
Forecasts client activity and sets performance goals accordingly
Reviews market analyses to determine customer needs
Maintains a strong understanding of GLI Services, tools and training offerings
Maintains all CRM (Customer Relationship Management) software, including Salesforce or any other software, information on assigned clients
Maintains records of all visits and telephone contacts of the assigned regulatory clients within the database daily
May coordinate In‐Service training classes and field inspections/audits when appropriate for clients
Bachelor's degree in Marketing, Business, Engineering or a related field
Certification, formal training, experience or demonstrated competency may be evaluated and considered in lieu of the educational requirements
Must have a valid driver's license
A minimum of 5 years' exper

📌 Spanish speaking (Madrid)
🏢 Gaming Labs International
📍 Madrid