Overview In this role you maximize the value of Enterprise Applications by driving adoption and continuous improvement. You bridge business users, Enterprise Applications teams, and technical support to reduce friction and evolve applications with changing processes. You work within the EnSite Experience & Adoption team to partner with stakeholders across Support, Governance, Delivery & Modernization, and business units. You translate improvement opportunities into actionable demand and help sustain outcomes that scale globally.
Responsabilidades
Develop deep understanding of supported business processes and the ERP systems enabling them
Build trusted relationships with business users and stakeholders to align application usage with daily operations
Identify friction, inefficiencies, and improvement opportunities via user engagement and metrics
Lead continuous improvement initiatives to boost business value and user adoption
Perform root cause analyses to separate process, data, training, and technical gaps




Document improvement opportunities as demand items and coordinate with Delivery & Modernization for delivery
Collaborate with Support teams to ensure sustained business outcomes from improvements
Support testing, hypercare, and transition to steady-state operations for adoption and readiness
Create and maintain business process documents, user guidance, and training materials
Monitor KPIs related to user experience, process effectiveness, and adoption; provide actionable insights to management
Contribute to a repeatable Experience & Adoption operating model for integral scaling
Foster collaboration between business stakeholders and technical teams to ensure successful implementations
Requisitos principales Experience with Enterprise Applications (SAP, Oracle, or similar ERP environments)
Strong understanding of end-to-end business processes in Finance, Supply Chain, Manufacturing, HR, Procurement, or related domains
Experience collaborating with business users to i

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