Gartner’s CSO Strategy & Operations Team strives to help every CSO service team increase client value and retention. We lead strategic initiatives designed to equip and enable serviceassociates & leadership to effectively support our clients and achieve rapid gains in Retention Results.
The Operations Program Manager is a key member of the CSO Strategy & Operations team who will contribute to the development, execution and management of programs and will partner across a broad range of internal stakeholders and partners.
- Lead initiatives and identify opportunities to increase performance against proven practices and accelerate client retention. Actions include assessing top leader & associate performance, identifying best practices and translating those into actionable guidance and enablement resources to support proven practice and retention performance.
- Collaborate across Sales, Product, Technology, and Insights to bring solutions / programs to our service teams in a coordinated way.
- Work closely with GS&D; Ops, Sales Leaders,
other Team NCVI Partners and the Service delivery teams to drive execution of these solutions / programs as well as to monitor to determine ongoing effectiveness
- Identify and mitigate key strategic risks related to process initiatives and retention performance across Gartner’s products and practices
- Key role in the production of operational and planning reports/presentations to senior business leaders to effectively link results with business strategy (quarterly Ops reviews, Monthly Business Reviews, OC Update meetings, etc.)
- Conduct analytics (qualitative & quantitative) & monitor key business drivers to identify and drive operational improvements, provide actionable recommendations, drive transparency of results, and ensure informed decision making.
- Cultivate strong and mutually respectful relationships across GS&D; Ops, Sales Leaders, other Team NCVI Partners and the Service delivery teams.
- Partner with GS&D; Ops, Sales Lead
📌 Program Manager (Barcelona)
🏢 Gartner
📍 Barcelona
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