lastminute.com is seeking a CS Transformation & Implementation Specialist to lead a major Customer Service transformation. You will own end-to-end platform delivery, interface with Product and Technology, and translate operational needs into scalable workflows and AI-enabled solutions.
The role sits between CS Operations and Technology, with a focus on renewing an omnichannel platform, integrating Zendesk, and driving measurable business impact across the traveler journey.
📌 Remote CS Transformation (Madrid)
🏢 Lastminute.Com
📍 Madrid
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.