Graitec Group is seeking a Customer Success Specialist (German native speaker) to manage a high-volume SMB portfolio. The role focuses on renewal execution, customer adoption and revenue expansion, with collaboration across Sales, Support and Solution teams to maximize value from Graitec solutions.
You will monitor customer health, maintain CRM data, and drive onboarding and education campaigns for assigned accounts, aiming to improve retention and NPS in a fast-paced, target-driven environment.