Position OverviewGenesis of Corona is seeking an experienced

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Genesis Service Advisor
Position Overview
Genesis of Corona is seeking an experienced Automotive Service Advisor to deliver a high-touch, concierge-level service experience. This role is adecuado for a professional who understands the expectations of clientele and can effectively manage both customer relationships and high-value service operations.

Key Responsibilities

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- Serve as the primary point of contact for luxury clientele, ensuring a seamless and personalized service experience
- Perform detailed vehicle walkarounds and accurately document customer concerns
- Prepare and present service recommendations with transparency and professionalism
- Coordinate with factory-trained technicians to ensure timely, high-quality repairs
- Proactively communicate service updates via phone, text, or digital platforms




- Manage high-value repair orders while meeting or exceeding sales and CSI (Customer Satisfaction Index) targets
- Handle warranty and goodwill considerations in line with manufacturer standards

Qualifications

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- 3+ years of experience as a Service Advisor
- Proven track record of high CSI scores and strong sales performance
- Exceptional communication, interpersonal, and client relationship skills
- Experience with dealership systems such as Reynolds and Reynolds or CDK
- Professional appearance and demeanor aligned with luxury brand standards
- Valid California driver’s license with clean driving record

Preferred Qualifications

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- Familiarity with digital MPI (multi-point inspection) tools and video walkarounds

Work Environment
State-of-the-art facility with a focus on delivering a premium guest experience. This role requires multitasking in a fast-paced environment while maintaining attention to detail and professionalism at all

📌 GENESIS SERVICE ADVISORGENESIS OF CORONA (Murcia)
🏢 Cardinale Automotive Group
📍 Murcia