Overview

As an Agentic Customer Success Manager at Qlik, you help drive retention and product adoption across a large customer portfolio. You'll deploy automated, data-driven engagement programs to keep customers healthy and growing at scale. This role sits at the intersection of data, AI, and customer experience, enabling you to shape a scalable success model and improve outcomes for diverse customers. You'll work in a fast-paced, technology-led environment with clear progression paths.

Compensaciones / Beneficios Career progression paths

Culture of innovation and collaboration

Versátil, international work environment

Corporate Responsibility programs

Change-the-world day

Personal development day

Responsabilidades Manage a large portfolio of customers, driving retention, renewals, and expansion through scalable, automated engagement programs

Analyze customer data and health signals to identify trends and at-risk accounts; design targeted interventions to boost engagement and reduce churn

Build and deliver scalable digital programs (onboarding journeys,



educational content, webinars, automated touchpoints)

Help customers increase adoption and value from Qlik's cloud and client-managed products

Measure program effectiveness and refine engagement strategy to improve outcomes at scale

Requisitos principales 3-5 years of relevant experience in Customer Success, Account Management, or similar role

Working knowledge of SaaS products and comfort navigating data and analytics platforms

Strong analytical and problem-solving skills; ability to work independently in a fast-paced environment and build relationships across a large portfolio

Experience with Qlik products or comparable BI/analytics platforms is advantageous

Fluency in English; additional languages advantageous

Analytical mindset

Problem-solving

Independent working style

SaaS product experience

Data analytics understanding

BI/analytics platform familiarity (Qlik or similar)

📌 Agentic Customer Success Manager (German Speaker) - DACH (Barcelona)
🏢 Qliktech
📍 Barcelona