Your mission At Playtomic we are looking for a
candidate with an almost native level of English and experience
communicating with B2B clients (experience managing Onboardings is
a plus). The ideal person should be process driven, persuasive, and
well-organized. What you’ll be doing Manage and process onboarding
referrals and trainings. Contact each club within one working day
using the approved onboarding email or message. Track the club’s
progress throughout the onboarding process. Conduct follow-up and
organize online meetings to assist clubs in completing their
onboarding checklist (including pre-opening offers, memberships,
pricing, pre-opening holiday periods, etc.). Schedule and deliver
training sessions for new clubs before their go-live date.
Post-Onboarding Responsibilities (Longtail Clubs): Provide
additional 1:1 training sessions as needed. Organize, invite clubs
to, and deliver monthly webinars to present newly released
features, explain their benefits, and demonstrate how to use them.
Analyze long-tail club activity and behavior. Manage retention and




engagement initiatives for long-tail clubs based on ongoing policy
and data analysis, aiming to enhance their overall experience. Who
you’ll be playing with You'll be working closely with and reporting
to the Regional Manager. You'll be part of a wider team of Partner
Success Specialists. Our Idóneo "Player" B2B Partner Success or
Customer Care experience (2 years). Experience managing onboardings
will be highly valued. Close to a native English Tech savvy:
Experience with Hubspot, other CRMs, and expertise in Google Sheets
Precision. Detail-oriented with a focus on high-quality delivery.
Problem solver, highly organized, detail-oriented, and decisive
Comfortable working in a fast-paced, high-growth, and
high-performance organization Proactive, quick-witted, open, sales
skills, self-starter with an appetite to learn Extra points
Experience doing B2B Onboardings and trainings. Experience in the
padel/tennis i

📌 Partner Success and Onboarding Specialist – UKIreland (Madrid)
🏢 Playtomic
📍 Madrid