At Netenders, a general leader in wholesale blank apparel, you'll own the full customer lifecycle, connecting Marketing, Sales and Customer Service into one revenue engine. Your mission: turn CRM into a measurable growth driver, powered by AI.

Your day-to-day:

- Run and optimize Klaviyo flows, Salesforce lead scoring, and loyalty/retention programs
- Build AI-driven workflows: lead scoring, segmentation, next-best-action, predictive reactivation
- Oversee phone channels : call tracking, missed-call recovery, lead attribution
- Turn customer data into personalization, reporting, and revenue
- Own your numbers: conversion, repeat purchase, AOV, CLV, response times

Your profile:

- Strong hands-on experience with Klaviyo (or equivalent) and Salesforce
- Practical use of AI in CRM/marketing (Agentforce, Einstein, ChatGPT or similar)
- E-commerce background,



ideally with telephony/call tracking exposure (e.g. Aircall)
- Analytical, hands-on, comfortable owning strategy from design to results
- Fluent English; other European languages a plus

What success looks like: Faster lead response, higher quote-to-order conversion (target: 20%), stronger repeat purchase and loyalty revenue, all measurable, all yours to own.

What we offer:

Competitive salary + performance-based bonus, depending on experience.

Hybrid setup, with 16 home office days per quarter

23 vacation days

️ Meal vouchers · Health insurance · ️ Gym access

Friday brunch · Quarterly team buildings

Nice office in central Barcelona · Pet-friendly office

Interested? Apply or reach out directly.

📌 CRM & Omnichannel Manager – E-commerce, Revenue & AI (Barcelona)
🏢 Netenders Holding
📍 Barcelona